Impactful Leave & Disability Claims Analyst

Voya Financial; Minneapolis (MN); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Tuition reimbursement

PTO & holidays

Volunteer time

Job summary

Voya Financial, based in Minneapolis, is seeking a Claims Analyst to guide claimants through leave processes including FMLA and short-term disability. You will ensure compliance and deliver exceptional service while coordinating with internal teams and external stakeholders.

Ideal candidates bring 1 year FMLA/leave experience, 2 years disability claims experience, strong communication, and detail-oriented thinking to help us provide a better financial future for clients and communities.

Qualifications

• 1 year of experience in FMLA or unpaid leave claims management.
• 2 years of experience in short-term disability or paid leave claims management
• Strong decision-making and critical thinking skills.
• Medical/vocational management.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Exceptional written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner.
• Claim decisions on non-complex disability claims.
• Communicate clearly and professionally via phone and email.
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined service level agreements (SLAs).
• Support additional projects and responsibilities as needed.

Skills

Customer service

Decision making

Communication

Time management

Detail oriented

Teamwork

Empathy

Education

Bachelor's degree

Tools

Microsoft Office 365

Outlook

Job description

Voya Financial, based in Minneapolis, is seeking a Claims Analyst to guide claimants through leave processes including FMLA and short-term disability. You will ensure compliance and deliver exceptional service while coordinating with internal teams and external stakeholders.

Ideal candidates bring 1 year FMLA/leave experience, 2 years disability claims experience, strong communication, and detail-oriented thinking to help us provide a better financial future for clients and communities.