Impactful Juvenile Justice QA & Compliance Lead

Children & Families of Iowa; Des Moines (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

Children & Families of Iowa is seeking a Juvenile Justice - YCPM Quality Assurance Coordinator to support the Program Director in designing, managing, and improving quality activities for the YCPM program in Des Moines, IA.

You will monitor contract compliance, licensing, and accreditation standards, review case reports, train staff on documentation, and maintain tracking systems for timely submissions. This role emphasizes accuracy, discretion, and service excellence.

Qualifications

• Bachelor’s degree in a human services or related field is required.
• Quality improvement, compliance, accreditation, or licensing experience is preferred.
• Supervisory experience or leadership within QA is a plus.
• Technical writing and strong documentation skills are preferred.

Responsibilities

• Maintain up-to-date understanding of contract, licensing, and accreditation standards.
• Review monthly case reports for accuracy, professionalism, and compliance and provide feedback.
• Serve as a resource for staff on documentation, reporting procedures, and compliance.
• Develop and maintain a tracking system for timely report submissions.
• Participate in monthly QA meetings and report updates and trends to leadership.
• Assist in training staff on quality standards and documentation practices.
• Identify areas for program improvement with the Director and QA team and implement changes.
• Cross-train with QA team members to ensure coverage and consistency.
• Collaborate with intake, billing, and training teams to ensure efficiency and consistency.
• Maintain weekly report of missing documentation and follow up with staff.

Skills

Excel proficiency

Technical writing

Attention to detail

Analytical thinking

Documentation skills

Education

Bachelor's degree in a human services or related field

Tools

PIMSY

Jarvis

Job description

Children & Families of Iowa is seeking a Juvenile Justice - YCPM Quality Assurance Coordinator to support the Program Director in designing, managing, and improving quality activities for the YCPM program in Des Moines, IA.

You will monitor contract compliance, licensing, and accreditation standards, review case reports, train staff on documentation, and maintain tracking systems for timely submissions. This role emphasizes accuracy, discretion, and service excellence.