Juvenile Justice - YCPM Quality Assurance Coordinator

Children & Families of Iowa; Des Moines (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

Children & Families of Iowa is seeking a Juvenile Justice - YCPM Quality Assurance Coordinator to support the Program Director in designing, managing, and improving quality activities for the YCPM program in Des Moines, IA.

You will monitor contract compliance, licensing, and accreditation standards, review case reports, train staff on documentation, and maintain tracking systems for timely submissions. This role emphasizes accuracy, discretion, and service excellence.

Qualifications

• Bachelor’s degree in a human services or related field is required.
• Quality improvement, compliance, accreditation, or licensing experience is preferred.
• Supervisory experience or leadership within QA is a plus.
• Technical writing and strong documentation skills are preferred.

Responsibilities

• Maintain up-to-date understanding of contract, licensing, and accreditation standards.
• Review monthly case reports for accuracy, professionalism, and compliance and provide feedback.
• Serve as a resource for staff on documentation, reporting procedures, and compliance.
• Develop and maintain a tracking system for timely report submissions.
• Participate in monthly QA meetings and report updates and trends to leadership.
• Assist in training staff on quality standards and documentation practices.
• Identify areas for program improvement with the Director and QA team and implement changes.
• Cross-train with QA team members to ensure coverage and consistency.
• Collaborate with intake, billing, and training teams to ensure efficiency and consistency.
• Maintain weekly report of missing documentation and follow up with staff.

Skills

Excel proficiency

Technical writing

Attention to detail

Analytical thinking

Documentation skills

Education

Bachelor's degree in a human services or related field

Tools

PIMSY

Jarvis

Job description

All Jobs > Juvenile Justice - YCPM Quality Assurance Coordinator

Juvenile Justice - YCPM Quality Assurance Coordinator
Des Moines

Description

As a Juvenile Justice - Youth Centered Planning Meeting (YCPM) Quality Assurance Coordinator, you will work under the Program Director to design, manage, and enhance quality improvement activities for the YCPM program. In collaboration with the quality assurance and improvement team, you will ensure compliance with contract, licensing, and accreditation standards while identifying opportunities for continuous quality improvement. This role is perfect for a detail-oriented professional with a passion for ensuring accuracy, compliance, and service excellence.

WHAT YOU’LL DO (AND WHAT’S IN IT FOR YOU):

Quality Assurance & Compliance Monitoring

• Maintain a thorough, up-to‑date understanding of all FCS contract requirements, licensing, and accreditation standards.
• Review monthly case reports for accuracy, professionalism, and compliance, providing feedback to staff, supervisors, and program leadership.
• Act as a resource for FCS staff, providing guidance on documentation, reporting procedures, and compliance requirements.
• Develop and maintain a tracking system to ensure timely and accurate report submissions.
• Participate in monthly Quality Assurance (QA) meetings, reporting key updates and compliance trends to leadership.
• Assist in the training of new and existing staff on quality standards and documentation best practices.

Program & Process Improvement

• Work with the FCS Program Director and QA team to identify areas for program enhancement and implement strategic process improvements.
• Provide ongoing training and retraining to staff, ensuring high‑quality, professional documentation aligned with evidence‑based practices.
• Cross‑train with other QA team members to ensure seamless program operation and provide coverage as needed.
• Collaborate with intake, billing, and training teams to ensure consistency and efficiency across all program components.
• Maintain an accurate weekly report of missing documentation and facilitate follow‑ups with staff.

Subcontractor Compliance & Coordination

• Oversee subcontractor case management, ensuring timely receipt, review, and submission of required documentation.
• Establish and maintain a tracking system for monitoring subcontracted cases, ensuring compliance with FCS and DHS reporting obligations.
• Communicate with subcontractors and internal staff to ensure all reporting expectations are met.

Requirements

WHAT YOU’LL NEED:

Education & Experience:

• Bachelor’s degree required in a human services or related field.
• Experience in quality improvement, compliance, accreditation, or licensing procedures preferred.
• Supervisory experience or leadership within a quality assurance role is a plus.
• Technical writing experience and strong documentation skills preferred.

Attention to Detail & Analytical Thinking:

• Strong ability to review reports for accuracy, identify discrepancies, and implement corrective actions.
• Must be highly organized, with a commitment to precision and thoroughness.

Technical & Computer Skills:

• Proficiency in database management and electronic health records (EHR) systems (e.g., PIMSY, Jarvis).
• Ability to generate reports, track data trends, and interpret compliance requirements.
• Strong Microsoft Excel and data management skills.

Communication & Training Ability:

• Excellent written and verbal communication skills to train and support staff on compliance requirements.
• Ability to present information clearly to internal teams, leadership, and external agencies.

Other Requirements:

• Valid driver’s license & reliable transportation for occasional travel.
• Must be able to handle confidential information with professionalism and discretion.

WHY THIS JOB IS GREAT FOR YOU:

• Impactful Work: Play a key role in ensuring high‑quality service delivery and compliance for family‑centered services.
• Career Growth: Gain expertise in quality assurance, compliance, process improvement, and program evaluation - a solid foundation for advancement in human services.
• Collaborative Environment: Work closely with a dedicated team of professionals focused on improving service outcomes for families and children.

ADDITIONAL REQUIREMENTS:

• Maintain all required training and certifications per licensing and accreditation standards.
• Ability to work independently and collaboratively, ensuring strong communication between intake, billing, and quality assurance teams

Be a part of something extraordinary!

We are proud to be an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, sex, disability, veteran, or other protected status.