IT Support Specialist — Helpdesk, Security & Growth

NW Preferred Federal Credit Union; Portland (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO & holidays

Health benefits

Professional dress code

Education assistance

401(k) and bonuses

Job summary

NW Preferred Federal Credit Union is seeking a Technical Support Specialist to provide frontline IT support at our Portland branch. You will troubleshoot hardware, software, networking, and mobile devices, document resolutions, and support enterprise services such as email and printing.

You’ll install and patch software, manage licensing, and work with Ivanti Neurons for DEX and CrowdStrike. Aassociate degree or equivalent experience and strong Windows/Office skills are required, with occasional

Qualifications

• Associate degree in computer science or equivalent experience.
• Experience and knowledge of Microsoft Windows 10 and 11.
• Experience and knowledge using Microsoft Office 2016+ programs including Outlook, Word and Excel.
• Experience with Ivanti Neurons for DEX or equivalent patching/asset inventory tools.
• Experience with CrowdStrike or equivalent Endpoint/Anti-Virus reporting software.
• General knowledge of network security, firewalls, back-up systems and authentication.

Responsibilities

• Serve as primary help desk support for employees by evaluating and prioritizing requests.
• Ensure operation of print, file, email, IM, internet and other networked services.
• Install hardware (desktops, laptops, printers, scanners) and software updates; document processes.
• Manage software patches and licensing; document installation and troubleshooting.
• Perform routine network maintenance, backups and security patches.
• Deploy/maintain mobile devices and inventory records; document procedures.
• Administer phone systems and stay current with hardware/software security developments.

Skills

Windows expertise

Microsoft Office 2016+

Help desk support

Basic network security

Education

Associate degree in computer science or equivalent experience

Tools

Ivanti Neurons for DEX

CrowdStrike

Job description

NW Preferred Federal Credit Union is seeking a Technical Support Specialist to provide frontline IT support at our Portland branch. You will troubleshoot hardware, software, networking, and mobile devices, document resolutions, and support enterprise services such as email and printing.

You’ll install and patch software, manage licensing, and work with Ivanti Neurons for DEX and CrowdStrike. Aassociate degree or equivalent experience and strong Windows/Office skills are required, with occasional