IT Help Desk Specialist: Fast-Paced Support & Resolution

Northwest-Bank; Cottonwood Heights (UT); On-site; USD 42,000 - 68,000; Full time

Job summary

Northwest-Bank in Utah is seeking a Help Desk Specialist to resolve, triage, elevate, and track all requests for technical assistance across banking systems and devices.

You will work closely with the IT team and bank staff to ensure the reliability, security, and efficiency of the bank’s network, applications, printers, phones, and mobile devices.

The role emphasizes strong customer service, problem solving, and ongoing training through knowledge-base articles and end-user education.

Qualifications

• Proficient with Windows-based OS and Office apps.
• Strong customer service and communication skills.
• 1-2 years IT support or banking tech experience preferred.

Responsibilities

• Provide first and second level technology service desk support for internal employees.
• Record, track, and document incidents and changes to resolution.
• Manage the service desk ticketing system and ITIL-aligned processes.
• Set up user accounts, install and repair hardware and software.
• Develop help sheets and knowledge-base articles.

Skills

Windows OS

Microsoft Office

Customer service

ITIL basics

Tools

Ticketing system

Remote support tools

Job description

Northwest-Bank in Utah is seeking a Help Desk Specialist to resolve, triage, elevate, and track all requests for technical assistance across banking systems and devices.

You will work closely with the IT team and bank staff to ensure the reliability, security, and efficiency of the bank’s network, applications, printers, phones, and mobile devices.

The role emphasizes strong customer service, problem solving, and ongoing training through knowledge-base articles and end-user education.