Impactful Income Maintenance Caseworker | Telework Eligible

Commonwealth of Pennsylvania; Lancaster (Lancaster County); Hybrid; USD 48,000 - 58,000; Full time

Job summary

The Commonwealth of Pennsylvania invites applicants for an Income Maintenance Caseworker in Lancaster County. The role focuses on determining eligibility for multiple assistance programs and guiding customers through the process after completing an 8-week IMSTP training. Office-based with potential telework and a 37.5-hour work week.

The position requires QA through interviews, data entry, and precise case documentation, with a starting salary of $53,008 and state residency considerations.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required timeframes and established procedures.

Skills

Interviewing

Data interpretation

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania invites applicants for an Income Maintenance Caseworker in Lancaster County. The role focuses on determining eligibility for multiple assistance programs and guiding customers through the process after completing an 8-week IMSTP training. Office-based with potential telework and a 37.5-hour work week.

The position requires QA through interviews, data entry, and precise case documentation, with a starting salary of $53,008 and state residency considerations.