Remote Income Maintenance Specialist

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 45,000 - 61,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Human Services seeks an Income Maintenance Caseworker at the Lancaster Customer Service Center to help individuals with benefit programs. After an 8-week IMSTP, you perform casework, answer calls, determine eligibility, and document case records in an office setting.

The role supports customers by phone, reviews program rules, and ensures policy compliance. Work is full-time, 37.5 hours weekly, 8:30-5:00, with possible telework part time; starting

Qualifications

• Four years of experience in interviewing or work requiring data analysis.
• Bachelor's degree or equivalent combination of experience and training.
• Eligibility determination in line with state regulations.

Responsibilities

• Interview customers by phone to gather information for case actions.
• Review policies to determine eligibility for financial and medical programs.
• Enter information into eligibility systems and complete calculations.
• Document clear case comments describing circumstances and changes.
• Ensure compliance with federal and state regulations and deadlines.
• Interpret policies to ensure correct processing of cases.

Skills

Interviewing

Data analysis

Policy interpretation

Education

Bachelor's degree

Tools

Automated eligibility systems

Job description

The Commonwealth of Pennsylvania's Department of Human Services seeks an Income Maintenance Caseworker at the Lancaster Customer Service Center to help individuals with benefit programs. After an 8-week IMSTP, you perform casework, answer calls, determine eligibility, and document case records in an office setting.

The role supports customers by phone, reviews program rules, and ensures policy compliance. Work is full-time, 37.5 hours weekly, 8:30-5:00, with possible telework part time; starting