Income Maintenance Caseworker — Remote Eligible

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 52,000 - 57,000; Full time

Job summary

The Commonwealth of Pennsylvania's Lancaster County Assistance Office seeks an Income Maintenance Caseworker to help families access essential resources. You will determine eligibility for programs such as Medicaid, SNAP, LIHEAP, and more, using clear guidance and timely casework.

After completing an 8-week IMSTP training, you will perform duties in an office setting with options for part-time telework. The role requires strong interviewing and data interpretation, with a starting salary of

Qualifications

• Four years of experience in interviewing or data analysis.
• Bachelor's degree or equivalent combination of experience and training.
• Eligible within 3 months of graduating with a qualifying degree.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required timeframes and established procedures.

Skills

Interviewing

Data interpretation

Decision making

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania's Lancaster County Assistance Office seeks an Income Maintenance Caseworker to help families access essential resources. You will determine eligibility for programs such as Medicaid, SNAP, LIHEAP, and more, using clear guidance and timely casework.

After completing an 8-week IMSTP training, you will perform duties in an office setting with options for part-time telework. The role requires strong interviewing and data interpretation, with a starting salary of