Impactful Income Maintenance Caseworker — Public Service

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 58,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker for the Delaware County Assistance Office to determine eligibility for programs and guide customers through the application and casework process.

The role includes training in the IMSTP program and may offer telework options. Starting salary for new hires is $53,008 per year, with full-time hours typical of 37.5 per week and standard business hours.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree; or any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Responsibilities

• Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Conduct phone and in-person interviews to gather information and understand customer circumstances.
• Interpret and apply state and federal regulations to ensure accurate case decisions.
• Enter information into automated systems and perform manual calculations for case processing.
• Write clear and thorough case comments to record changes and document decisions.
• Complete all assigned work within required timeframes and established procedures.

Skills

Interviewing

Data interpretation

Customer interviews

Policy application

Data entry

Case documentation

Deadline management

Education

Bachelor's degree

Equivalent combination of experience

Job description

Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker for the Delaware County Assistance Office to determine eligibility for programs and guide customers through the application and casework process.

The role includes training in the IMSTP program and may offer telework options. Starting salary for new hires is $53,008 per year, with full-time hours typical of 37.5 per week and standard business hours.