Remote-Eligible Income Maintenance Caseworker

Commonwealth of Pennsylvania; Chester (Delaware County); Sur place; USD 53 000 - 81 000; Plein temps

Résumé du poste

The Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker for the Delaware County Assistance Office (Crosby District Office). You will help customers apply for essential programs and ensure timely, accurate benefits while delivering meaningful public service.

After completing the 8-week IMSTP training, you will perform eligibility reviews, conduct interviews, interpret regulations, enter data, document decisions, and manage deadlines in a structured office setting.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements within 3 months of graduating with a qualifying degree.

Responsabilités

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required timeframes and established procedures

Connaissances

Interviewing

Data interpretation

Communication

Customer service

Formation

Bachelor's degree

Outils

Automated systems

Description du poste

The Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker for the Delaware County Assistance Office (Crosby District Office). You will help customers apply for essential programs and ensure timely, accurate benefits while delivering meaningful public service.

After completing the 8-week IMSTP training, you will perform eligibility reviews, conduct interviews, interpret regulations, enter data, document decisions, and manage deadlines in a structured office setting.