Income Maintenance Caseworker - Remote-Eligible

Commonwealth of Pennsylvania; Pottstown (Montgomery County); Hybrid; USD 53,000 - 81,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker at the Pottstown Customer Service Center. The role focuses on assisting individuals with eligibility for financial and medical programs, requiring strong interview and data-interpretation skills.

After completing IMSTP, you will perform casework in an office setting, handle inquiries by phone, document cases clearly, and ensure policy compliance while meeting deadlines.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree.
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements within 3 months of graduating.

Responsibilities

• Interview customers by phone to gather information needed for case actions.
• Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers and other programs.
• Enter information into automated eligibility systems and complete required manual calculations.
• Type clear case comments that explain customer circumstances and changes.
• Apply federal and state regulations accurately while meeting required deadlines.
• Interpret policies and program rules to ensure correct processing of cases.

Skills

Interviewing

Data analysis

Policy knowledge

Customer service

Education

Bachelor's degree

Four years experience

Equivalent combination

Job description

Commonwealth of Pennsylvania is seeking an Income Maintenance Caseworker at the Pottstown Customer Service Center. The role focuses on assisting individuals with eligibility for financial and medical programs, requiring strong interview and data-interpretation skills.

After completing IMSTP, you will perform casework in an office setting, handle inquiries by phone, document cases clearly, and ensure policy compliance while meeting deadlines.