Impactful Housing Programs Manager, Homeless Services

Native American Connections, Inc.; Surprise (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Native American Connections, Inc. is seeking a Housing Programs Manager to oversee the day-to-day operations of West Valley housing programs, the West Valley Housing Assistance Center, and outreach teams.

You will provide the necessary vision, strategy, program evaluation, and program implementation solutions to Senior Leadership. The ideal candidate will have knowledge of the Maricopa CoC and CES, homeless services in Maricopa County, and experience supervising staff with high acuity clients.

Qualifications

• Bachelor’s degree preferred.
• Five to seven years supervisory experience.
• Seven years’ experience in Homeless Housing service.

Responsibilities

• Ensure the safety of staff and residents at the facility.
• Supervise, support, and develop program staff to ensure consistent, high-quality services and effective day-to-day program operations.
• Oversee program implementation, ensuring services align with organizational policies, funding requirements, contractual obligations, and program goals.
• Oversee outreach teams serving individuals and families experiencing or at risk of homelessness, ensuring consistent engagement, assessment, referrals, and connection to appropriate housing and supportive services.
• Attend neighborhood community meetings to be up to date on community concerns and to engage the community in NAC for street outreach or other appropriate tasks.
• Technical Submissions and data for funding responsibilities and reports.
• Proficiency and ability to train staff on the SPADT assessment tool for Chronically Homeless persons.
• Proficiency in HMIS computer software programs for case management data.
• Ensure that all case files meet funding requirements.
• Provide oversite to supervisors that conduct weekly staffing’s with Case Management and Property Management
• Maintain strong working relationship with NAC outpatient services and refer for behavioral health counseling as appropriate
• Along with the site Supervisor, maintain community relationships to form and/or continue collaborations with service providers for all types of Housing Programs at no cost to NAC.
• Attend neighborhood community meetings to be up to date on community concerns and to engage the community in NAC for street outreach or other appropriate tasks.
• Maintain timely, and accurate employee disciplinary documentation.
• Implement the progressive disciplinary process as needed with employees.
• Provide oversite to supervisors who conduct monthly community meetings and work to improve the payment history, health and safety issues, and resident conduct through the housing programs.
• Other duties as assigned

Skills

Staff supervision

Program evaluation

Case management

Communication

Data reporting

Education

Bachelor’s degree preferred

Tools

HMIS software

MS Office

Job description

Native American Connections, Inc. is seeking a Housing Programs Manager to oversee the day-to-day operations of West Valley housing programs, the West Valley Housing Assistance Center, and outreach teams.

You will provide the necessary vision, strategy, program evaluation, and program implementation solutions to Senior Leadership. The ideal candidate will have knowledge of the Maricopa CoC and CES, homeless services in Maricopa County, and experience supervising staff with high acuity clients.