Direct Services Programs Manager: Housing & Case Mgmt

Save The Family Foundation of Arizona; Mesa (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Save the Family Foundation of Arizona seeks a Direct Services Manager to supervise programming and Case Management staff, including housing search, intakes, and compliance with HUD standards. You will train Case Managers, ensure contract and grant compliance, and coordinate with HMIS systems across Maricopa County.

The role requires strong leadership, bilingual ability preferred, and flexibility for evenings or weekend events as needed.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Experience in Rapid Rehousing and landlord/tenant/leasing issues.
• Social Service experience required.
• Familiarity with HMIS preferred.
• Driver’s license, transportation, current auto insurance, and clean driving record required.
• Bi-lingual (English/Spanish) preferred.
• Valid Arizona Fingerprint Clearance Card OR eligibility.
• Eligible to work in the United States.
• Flexible availability; evenings and occasional Saturday events.
• Cultural competence and inclusivity required.
• Proficiency in grammar and spelling; strong written skills.

Responsibilities

• Oversee all aspects of programming, including eligibility, housing search, intakes, housing inspections, documentation, and contract compliance.
• Train and supervise Case Managers, including lease-ups and housing standards.
• Provide ongoing supervision through 1:1 meetings, staff meetings, and case staffing.
• Act as liaison between landlords, Case Managers, STF clients, and collaborators.
• Manage program data in HMIS and related databases; ensure timely, accurate reporting.
• Ensure grant and contract compliance and monitor budgets.
• Coordinate with Maricopa County Coordinated Entry System and HMIS.
• Attend weekly team meetings and staff cases with Case Managers.
• Promote effective communication and process improvements within teams.

Skills

Interpersonal communication

Time management

Collaboration

Bilingual (preferred)

Microsoft Office

Confidentiality

Organizational skills

Flexibility

Housing knowledge

Education

Bachelor’s degree

Master’s degree preferred

Tools

HMIS

Job description

Save the Family Foundation of Arizona seeks a Direct Services Manager to supervise programming and Case Management staff, including housing search, intakes, and compliance with HUD standards. You will train Case Managers, ensure contract and grant compliance, and coordinate with HMIS systems across Maricopa County.

The role requires strong leadership, bilingual ability preferred, and flexibility for evenings or weekend events as needed.