Housing Programs Manager

Native American Connections, Inc.; Surprise (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Native American Connections, Inc. is seeking a Housing Programs Manager to oversee the day-to-day operations of West Valley housing programs, the West Valley Housing Assistance Center, and outreach teams.

You will provide the necessary vision, strategy, program evaluation, and program implementation solutions to Senior Leadership. The ideal candidate will have knowledge of the Maricopa CoC and CES, homeless services in Maricopa County, and experience supervising staff with high acuity clients.

Qualifications

• Bachelor’s degree preferred.
• Five to seven years supervisory experience.
• Seven years’ experience in Homeless Housing service.

Responsibilities

• Ensure the safety of staff and residents at the facility.
• Supervise, support, and develop program staff to ensure consistent, high-quality services and effective day-to-day program operations.
• Oversee program implementation, ensuring services align with organizational policies, funding requirements, contractual obligations, and program goals.
• Oversee outreach teams serving individuals and families experiencing or at risk of homelessness, ensuring consistent engagement, assessment, referrals, and connection to appropriate housing and supportive services.
• Attend neighborhood community meetings to be up to date on community concerns and to engage the community in NAC for street outreach or other appropriate tasks.
• Technical Submissions and data for funding responsibilities and reports.
• Proficiency and ability to train staff on the SPADT assessment tool for Chronically Homeless persons.
• Proficiency in HMIS computer software programs for case management data.
• Ensure that all case files meet funding requirements.
• Provide oversite to supervisors that conduct weekly staffing’s with Case Management and Property Management
• Maintain strong working relationship with NAC outpatient services and refer for behavioral health counseling as appropriate
• Along with the site Supervisor, maintain community relationships to form and/or continue collaborations with service providers for all types of Housing Programs at no cost to NAC.
• Attend neighborhood community meetings to be up to date on community concerns and to engage the community in NAC for street outreach or other appropriate tasks.
• Maintain timely, and accurate employee disciplinary documentation.
• Implement the progressive disciplinary process as needed with employees.
• Provide oversite to supervisors who conduct monthly community meetings and work to improve the payment history, health and safety issues, and resident conduct through the housing programs.
• Other duties as assigned

Skills

Staff supervision

Program evaluation

Case management

Communication

Data reporting

Education

Bachelor’s degree preferred

Tools

HMIS software

MS Office

Job description

Mission

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

Job Description

Job Description

Position Summary

The primary responsibility of the housing programs manager is to oversee the day-to-day operations of NAC’s West Valley housing programs, West Valley Housing Assistance Center, and outreach teams. They provide the necessary vision, strategy, program evaluation, and program implementation solutions to Senior Leadership. The housing programs manager oversees supervision, professional development opportunities, training, and management responsibilities to the NAC program staff. The ideal candidate will have current knowledge of the Maricopa Regional Continuum of Care (CoC), Coordinated Entry System (CES), expertise of homeless services in Maricopa County, case management practices, and experience supervising staff with high acuity clients. The housing program director is required to complete the responsibilities of the position in the field and on-site.

Responsibilities

• Ensure the safety of staff and residents at the facility.
• A full understanding of NAC’s philosophy of NAC’s resident wellness
• Supervise, support, and develop program staff to ensure consistent, high-quality services and effective day-to-day program operations.
• Oversee program implementation, ensuring services align with organizational policies, funding requirements, contractual obligations, and program goals.
• Oversee outreach teams serving individuals and families experiencing or at risk of homelessness, ensuring consistent engagement, assessment, referrals, and connection to appropriate housing and supportive services.
• Attendance and participation in Homeless Community meetings, events and education opportunities available within the Phoenix metro area.
• Technical Submissions and data for funding responsibilities and reports.
• Proficiency and ability to train staff on the SPADT assessment tool for Chronically Homeless persons.
• Proficiency in HMIS computer software programs for case management data.
• Ensure that all case files meet funding requirements.
• Provide oversite to supervisors that conduct weekly staffing’s with Case Management and Property Management
• Maintain strong working relationship with NAC outpatient services and refer for behavioral health counseling as appropriate
• Along with the site Supervisor, maintain community relationships to form and/or continue collaborations with service providers for all types of Housing Programs at no cost to NAC.
• Attend neighborhood community meetings to be up to date on community concerns and to engage the community in NAC for street outreach or other appropriate tasks.
• Maintain timely, and accurate employee disciplinary documentation.
• Implement the progressive disciplinary process as needed with employees.
• Provide oversite to supervisors who conduct monthly community meetings and work to improve the payment history, health and safety issues, and resident conduct through the housing programs.
• Other duties as assigned

Educational/Work Experience

• Bachelor’s degree preferred
• Five to seven years supervisory experience
• Seven years’ experience in Homeless Housing service

Skills Requirement

• Knowledge of the economic, educational and social problems of Native Americans and referral services
• Strong organizational skills
• Must be able to work well with others in a team approach
• Excellent communication skills – written and oral
• Experience in working with the Native American population preferred
• Possess and maintain a valid Arizona driver’s license and reliable transportation
• MS Office and HMIS skills

Physical Demands

• Able to sit, stand and walk without accommodation.

NATIVE AMERICAN PREFERENCE: Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Native American Connections, Inc. adheres to all provisions of the Equal Employment Opportunity Act.

DRUG FREE WORKPLACE: Native American Connections is a drug‑free workplace with safety‑sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.

Mon-Friday 8:00Am-5:00PM