Director of Housing Services: Community Impact Leader

Native-American-Connections; Phoenix (AZ); On-site; USD 92,000 - 100,000; Full time

Job summary

Native American Connections is seeking a Director of Housing Services to lead and optimize housing programs, including PSH, shelter, and transitional housing. You will drive culturally responsive, trauma-informed operations while ensuring regulatory compliance and strong staff performance.

The role focuses on collaboration with Finance, Compliance, and Clinical Services to maintain program excellence and financial sustainability within a Native American community framework.

Qualifications

• Must possess a bachelor’s degree, preferably in a business or social services discipline. Masters preferred.
• A minimum of five years of progressively responsible experience as a senior social services leader. Preferably in a Director or Management role.
• At least 5 years of experience working with the homeless, low income or vulnerable populations

Responsibilities

• Provide program oversight of all Permanent Supportive Housing (PSH), Supportive Housing, shelter and homeless programs, to include outreach and youth services, to ensure effective implementation and high-quality services to residents.
• Lead the implementation and ongoing improvement of housing service models, policies, procedures, and operational standards.
• Ensure all housing programs operate in alignment with HUD and PSH principles, trauma-informed care, and culturally responsive practices.
• Oversee program compliance with contractual and regulatory requirements at the local, state and federal levels.
• Provide leadership and supervision to assigned managers and supervisors, and subordinate staff, including hiring, training, and performance management.
• Collaborate with Finance, Compliance, Property Management, Data & Outcomes, and Clinical Services to ensure integrated, effective, and compliant program operations.
• Support implementation of new or expanded housing and shelter programs, operational changes, or departmental initiatives as assigned.
• Monitor housing system, funding, and regulatory updates relevant to assigned programs and ensure operational adaptation as needed.
• Ensure timely and accurate program reporting, audits, and monitoring activities in coordination with internal departments.
• Develop staffing structures, workflows, and operational systems that support program effectiveness and organizational priorities
• Review and oversee auditing of case plans, HMIS data, grievances, and special incident reports to ensure compliance with NAC policy and procedures.
• Establish and enforce Housing Services operational policies and procedures to increase efficiency and effectiveness across the department.
• Promote a culture of high performance, collaboration, accountability, and continuous improvement throughout the Housing Services operational and program areas, fostering innovation and learning, while upholding NAC’s core values.
• Identify inefficiencies, assess workflows, allocate resources strategically, and streamline Housing Services operations to reduce costs, improve productivity, and enhance overall effectiveness.
• Lead the performance management and monitoring process for the Housing Service department, aligning operational performance with strategic goals.
• Collaborate with the Development and Finance/Accounting team to ensure financial sustainability and effective grant management.
• Monitor departmental budgets, expenditures, and resource utilization to support responsible fiscal management and operational effectiveness.
• Cultivate talent development by mentoring and empowering team members.
• Lead and foster a high-performing and collaborative organizational culture within the Housing Services department to maximize performance that Upholds NAC’s core values.
• Create and nurture existing team members by identifying and developing top talent to reach their full potential.
• Foster a positive and inclusive department of organizational culture that supports the NAC mission and values.
• Promote cross-functional communication, transparency, and accountability to ensure compliance and alignment with NAC’s mission and strategic objectives.
• Maintain regular visibility within programs to support leadership presence, staff engagement, quality oversight, and operational consistency.
• Foster a positive and inclusive department of organizational culture that supports the NAC mission and values.

Skills

Cross-functional collaboration

Grant management experience

Non-profit leadership

Program oversight

Compliance knowledge

Staff development

Education

Bachelor's degree in business or social services; Masters preferred

Job description

Native American Connections is seeking a Director of Housing Services to lead and optimize housing programs, including PSH, shelter, and transitional housing. You will drive culturally responsive, trauma-informed operations while ensuring regulatory compliance and strong staff performance.

The role focuses on collaboration with Finance, Compliance, and Clinical Services to maintain program excellence and financial sustainability within a Native American community framework.