Coordonnateur des services médicaux

Native American Connections, Inc.; Surprise (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Native American Connections, Inc. seeks a Service Coordinator to manage the West Valley Housing Assistance Center operations, guiding clients to housing resources and coordinating intake and referrals on-site.

The role emphasizes collaboration with community partners, maintaining data in Apricot, and ensuring a welcoming, safe environment for visitors and staff. Health and safety compliance are essential.

Qualifications

• High School Diploma or GED or 2 years of equivalent experience.
• Fingerprint Clearance Card is required.
• Trauma-Informed Care training preferred.
• Experience with Native American populations preferred.
• MS Office skills required.

Responsibilities

• Welcome visitors, conduct intake/check-in, assess needs, and connect clients to housing resources.
• Coordinate daily operations of WVHAC, including seasonal heat relief and cooling center activities.
• Schedule partners, service providers, outreach teams, workshops, and events to support service delivery.
• Maintain accurate client data in Apricot and ensure HMIS compliance and confidentiality.

Skills

Community resources knowledge

Relationship building

Customer intake & referrals

Data entry & HMIS compliance

Education

High School Diploma/GED or 2 years experience

Fingerprint Clearance Card

Tools

MS Office

Job description

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

The Service Coordinator is responsible for coordinating the day-to-day operations of the West Valley Housing Assistance Center (WVHAC), a community resource hub that provides housing navigation, community resource connections, and seasonal heat relief services. The Service Coordinator serves as the primary point of contact for visitors, coordinates intake and referrals, supports on-site partner agencies, maintains client-level data, and ensures the center operates in a safe, organized, and welcoming manner. The ideal candidate will have knowledge of community resources, housing and homeless service systems, experience working with diverse populations, and the ability to build collaborative relationships with community partners. The Service Coordinator required to complete the responsibilities of the position on-site and in the community as needed.

Ensures the West Valley Housing Assistance Center maintains a safe, clean, organized, and welcoming environment for visitors, staff, volunteers, and community partners.

• Serves as the primary point of contact for visitors by welcoming individuals, conducting intake and check-in, assessing immediate needs, and connecting clients to appropriate housing and community resources.
• Coordinates daily operations of the West Valley Housing Assistance Center, including seasonal heat relief and cooling center activities.
• Coordinates on-site services by scheduling community partners, service providers, outreach teams, workshops, and special events to support effective service delivery.
• Maintains collaborative relationships with community organizations, government agencies, and service providers to expand access to housing resources and supportive services.
• Collects, enters, and maintains accurate client-level data in Apricot, ensuring documentation is timely and compliant with agency, City, funder, and HMIS requirements.
• Ensures client records, releases of information, and program documentation are complete, accurate, and maintained in accordance with agency policies and confidentiality standards.
• Monitors inventory of water, snacks, hygiene supplies, resource materials, donated items, and program supplies
• Monitors facility operations and reports maintenance, safety, and operational concerns to leadership to ensure the center remains functional and welcoming.
• Participates in community meetings, outreach events, and collaborative initiatives that support the mission and goals of the West Valley Housing Assistance Center.
• Maintains professional relationships with community partners, volunteers, and stakeholders to promote coordinated service delivery.
• EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:
• High School Diploma/GED or two (2) years of equivalent experience
• Fingerprint Clearance Card
• Trauma Inform Care training is preferred.
• Experience in working with the Native American population, families, and youth preferred.
• MS Office skills

Must have or obtain a food handlers card within the first 30 days of employment and maintain certification throughout employment.

• Experience in working with the Native American population preferred and homeless youth.
• MS Office skills
• Experience with data systems

Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Native American Connections, Inc. adheres to all provisions of the Equal Employment Opportunity Act.

Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making.