Impactful Homeownership Program Manager

Kids for the Future; Bellflower (CA); On-site; USD 30,307 - 34,440; Full time

Job summary

Habitat for Humanity of Greater Los Angeles is seeking a Homeownership Program Manager to oversee the full application and eligibility process for our Homeownership Program. You will recruit participants, process online applications, determine eligibility, and provide personalized support to selected participants, ensuring smooth operations across the program lifecycle.

You will collaborate with partners, homebuyers, and Habitat homeowners, manage case progression, complete required reports, and

Qualifications

• Experience reviewing applications and supporting documentation to determine program eligibility.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with database or case management systems; experience with HomeKeeper or similar housing software is a plus.
• Experience preparing reports, performing data entry, and maintaining accurate program records.
• Experience providing customer service and working directly with diverse populations in a professional and compassionate manner

Responsibilities

• Examine and evaluate all submitted documents to ensure their authenticity.
• Calculate income, debt-to-income ratios, and housing ratios.
• Communicate with applicants via phone and email to obtain any outstanding documentation necessary for processing pending applications.
• Ensure that applicant files are complete and well-organized.
• Advise applicants on program regulations, as well as administrative policies and procedures as needed.
• Manage and facilitate regular contact with selected partners, homebuyers, and Habitat homeowners.
• Track, monitor, and assess program participants' progress throughout the partnership.
• Ensure all program participants successfully complete their program requirements
• Complete reports to detail application information and status.
• Complete Data entry activities using HomeKeeper platform.
• Deliver information sessions and attend appropriate community events to promote services.
• Identify and connect with similar service providers to maintain a resource and referral database.
• Maintain marketing material at the site of or available for partner agencies and stakeholders.
• Connect the community to appropriate community resources and services to extend and/or leverage assistance beyond Habitat LA services.

Skills

Data entry

Customer service

Microsoft Office

Database systems

Tools

HomeKeeper

Case management systems

Job description

Habitat for Humanity of Greater Los Angeles is seeking a Homeownership Program Manager to oversee the full application and eligibility process for our Homeownership Program. You will recruit participants, process online applications, determine eligibility, and provide personalized support to selected participants, ensuring smooth operations across the program lifecycle.

You will collaborate with partners, homebuyers, and Habitat homeowners, manage case progression, complete required reports, and