Impactful Hepatology Patient Care Coordinator

AdventHealth; Orlando (FL); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid parental leave

4 weeks paid vacation

Career development

Well-being resources

Mental health resources

Job summary

AdventHealth is seeking a dedicated Front Desk/Patient Services representative in Orlando, FL. You will provide compassionate care, coordinate appointments, manage inquiries, and educate patients about health options.

A strong emphasis on clear communication, confidentiality, and teamwork ensures high-quality patient experiences. The role requires an associate degree with preference for healthcare scheduling/front desk experience and bilingual capabilities.

Qualifications

• Associate degree required.
• Experience in healthcare scheduling/front desk setting preferred.
• Bilingual abilities preferred.

Responsibilities

• Provides compassionate and attentive care to patients and families.
• Communicates clearly with patients, families, and team members about care plans.
• Schedules appointments and coordinates follow-up visits for timely care.
• Manages patient inquiries and resolves issues promptly.
• Educates patients about health conditions, treatments, and care options.
• Collaborates with the healthcare team for coordinated care.
• Maintains accurate patient records and documentation.
• Monitors progress and updates care plans as needed.
• Ensures a clean, safe, welcoming environment for patients and families.
• Provides emotional support during the healthcare journey.
• Utilizes technology and medical equipment to enhance patient care.
• Demonstrates empathy and problem-solving in interactions.
• Additional duties as assigned.

Skills

Verbal & written English

Interpersonal skills

Multi-tasking

Customer service

Privacy & confidentiality

PC skills (Word/Excel)

Medical terminology (preferred)

Bilingual (preferred)

Education

Associate degree

Tools

Microsoft Excel

Microsoft Word

Job description

AdventHealth is seeking a dedicated Front Desk/Patient Services representative in Orlando, FL. You will provide compassionate care, coordinate appointments, manage inquiries, and educate patients about health options.

A strong emphasis on clear communication, confidentiality, and teamwork ensures high-quality patient experiences. The role requires an associate degree with preference for healthcare scheduling/front desk experience and bilingual capabilities.