Patient-Centered Front Desk Associate

Conviva Care Solutions; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell Senior Primary Care in Orlando, FL is seeking a receptionist to be the friendly first point of contact for patients and visitors. You will manage a multi-line phone system, greet guests, route calls, and support daily office operations.

The role emphasizes patient experience, requires a HS diploma, 1+ year healthcare or customer service, strong communication, multitasking and MS Office skills. Bilingual English/Spanish is a plus, and a bonus incentive plan is offered.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in healthcare or strong customer service background (retail/ hospitality/call center) preferred.
• Passion for contributing to improved patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude and ability to multitask.

Responsibilities

• Serve as the first point of contact for patients, visitors, and callers, providing professional and courteous customer service.
• Manage a multi-line phone system, route calls, and take accurate messages.
• Greet visitors, maintain visitor logs, issue passes, and direct individuals to appropriate departments.
• Respond to routine inquiries regarding office services, hours, and contact information.
• Perform administrative duties, including scheduling meeting rooms, handling mail and courier packages, and maintaining records.
• Adhere to established policies, procedures, and quality standards while supporting daily office operations.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Organization

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

CenterWell Senior Primary Care in Orlando, FL is seeking a receptionist to be the friendly first point of contact for patients and visitors. You will manage a multi-line phone system, greet guests, route calls, and support daily office operations.

The role emphasizes patient experience, requires a HS diploma, 1+ year healthcare or customer service, strong communication, multitasking and MS Office skills. Bilingual English/Spanish is a plus, and a bonus incentive plan is offered.