Impactful First-Year Housing Operations Lead

High Point University; High Point (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

High Point University is seeking an Assistant Director for Housing Operations – First-Year Students to lead housing assignments and occupancy management for incoming students. The role ensures smooth processes, strong service delivery to families, and effective collaboration with Admissions and campus partners.

The position requires organizational excellence, attention to detail, and the ability to manage multiple priorities in a fast-paced, student-centered environment.

Qualifications

• Bachelor’s degree required; master’s degree preferred.
• Experience with StarRez housing software is preferred.
• Customer service experience required.

Responsibilities

• Provides primary oversight of housing operations and processes for incoming first-year students.
• Coordinates and administers first-year housing assignments, including application review, room selection, placement, and reassignment.
• Serves as a primary representative of Housing & Residence Life at Open House and Orientation events.
• Supports recruitment and enrollment initiatives by communicating the value of the residential experience and responding to housing-related questions from prospective students and families.
• Utilizes StarRez and university databases to maintain accurate student and assignment information.
• Generates reports and provides data-informed recommendations regarding first-year housing operations.
• Serves as a liaison between housing and campus partners such as Accessibility Resources, Admissions, and Student Accounts.
• Some evening and/or weekend work may be required.
• Performs other duties as assigned by the Director of Housing Operations or Assistant Vice President for Housing & Residence Life.

Skills

Student information systems

Housing management systems

Technology for housing operations

Communications

Relationship building

Meeting facilitation

Independent and team work

Education

Bachelor’s Degree

Master’s degree preferred

Tools

StarRez

Microsoft Office Suite

Job description

High Point University is seeking an Assistant Director for Housing Operations – First-Year Students to lead housing assignments and occupancy management for incoming students. The role ensures smooth processes, strong service delivery to families, and effective collaboration with Admissions and campus partners.

The position requires organizational excellence, attention to detail, and the ability to manage multiple priorities in a fast-paced, student-centered environment.