Assistant Director of Housing Operations for First Year Students

High Point University; High Point (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

High Point University is seeking an Assistant Director for Housing Operations – First-Year Students to lead housing assignments and occupancy management for incoming students. The role ensures smooth processes, strong service delivery to families, and effective collaboration with Admissions and campus partners.

The position requires organizational excellence, attention to detail, and the ability to manage multiple priorities in a fast-paced, student-centered environment.

Qualifications

• Bachelor’s degree required; master’s degree preferred.
• Experience with StarRez housing software is preferred.
• Customer service experience required.

Responsibilities

• Provides primary oversight of housing operations and processes for incoming first-year students.
• Coordinates and administers first-year housing assignments, including application review, room selection, placement, and reassignment.
• Serves as a primary representative of Housing & Residence Life at Open House and Orientation events.
• Supports recruitment and enrollment initiatives by communicating the value of the residential experience and responding to housing-related questions from prospective students and families.
• Utilizes StarRez and university databases to maintain accurate student and assignment information.
• Generates reports and provides data-informed recommendations regarding first-year housing operations.
• Serves as a liaison between housing and campus partners such as Accessibility Resources, Admissions, and Student Accounts.
• Some evening and/or weekend work may be required.
• Performs other duties as assigned by the Director of Housing Operations or Assistant Vice President for Housing & Residence Life.

Skills

Student information systems

Housing management systems

Technology for housing operations

Communications

Relationship building

Meeting facilitation

Independent and team work

Education

Bachelor’s Degree

Master’s degree preferred

Tools

StarRez

Microsoft Office Suite

Job description

High Point University’s Assistant Director for Housing Operations – First-Year Students provides leadership and oversight for the housing operations and residential experience of incoming first-year students. This position is responsible for coordinating housing assignments, supporting occupancy management, administering housing processes, and providing exceptional service to students, families, and campus partners throughout the student lifecycle.

The Assistant Director serves as a key representative of Housing & Residence Life during the recruitment, enrollment, and transition process for incoming students. The position works closely with Undergraduate Admissions, Institutional Advancement, OARS, and other campus partners to ensure clear communication, seamless housing processes, and a positive experience for students and families.

This position requires strong organizational skills, attention to detail, sound judgment, effective communication, and the ability to manage multiple priorities in a fast-paced, student-centered environment.

QUALIFICATIONS

Education

• Bachelor’s Degree required; master's degree preferred

Experience and Training

• Microsoft Office Suite knowledge and experience
• Experience with StarRez housing software is preferred
• Customer service experience required

Knowledge, Skills, Ability

• Knowledge of student information systems, housing management systems, and technology used to support housing operations.
• Ability to develop clear, effective, and student-centered communications.
• Ability to establish and maintain productive relationships with students, families, faculty, staff, and university partners.
• Ability to facilitate meetings, presentations, and information sessions for a variety of audiences.
• Ability to work independently while also contributing effectively to a collaborative team environment.
• Ability to work effectively in a fast-paced, high-volume environment with frequent interruptions and changing priorities.
• Ability to remain calm and solution-focused when responding to complex, urgent, or challenging situations.

ESSENTIAL FUNCTIONS

• Provides primary oversight of housing operations and processes for incoming first-year students.
• Coordinates and administers first-year housing assignments, including application review, room selection, placement, reassignment, and related processes.
• Serves as a primary representative of Housing & Residence Life at all Open House and Orientation events.
• Supports recruitment and enrollment initiatives by communicating the value of the residential experience and responding to housing-related questions from prospective students and families.
• Utilizes StarRez and university databases to maintain accurate student and assignment information.
• Generate reports and provides data-informed recommendations regarding first-year housing operations.
• Serves as a liaison between housing and other campus partners such as Office of Accessibility Resource Services, Institutional Advancement, Admissions, and Student Accounts.
• Some evening and/or weekend in work schedule.
• Performs other duties as assigned by the Director of Housing Operations or Assistant Vice President for Housing & Residence Life.

For more information about this position, please contact A'Darius Porter, Director of Housing Operations at [e-mail] or Crystal Harvey, Assistant Vice President, Housing and Residence Life at [e-mail].