Associate Director of Housing Operations

Eastern University's College of Education; Pennsylvania; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Eastern University’s College of Education seeks an Associate Director of Housing Operations to oversee occupancy management, room assignments, and the maintenance of safe residential spaces on campus.

The role manages housing software (StarRez), coordinates with Plant Operations and external vendors, and leads the on-call emergency rotation, ensuring accurate data reporting and efficient billing with Financial Aid and the Bursar.

Qualifications

• Master’s degree in Higher Education, Business Administration, or related field.
• 3–5 years of professional experience in housing operations, assignments, or facilities management.

Responsibilities

• Direct occupancy management and room assignments; manage housing contracts and forecasting.
• Serve as primary liaison with Plant Operations; manage vendor relations with laundry, micro-fridge, and key control.
• Administer housing management software (StarRez); coordinate data reporting and billing with Financial Aid and the Bursar.
• Oversee summer housing logistics and collaborate with Conferences on summer operations.

Skills

Occupancy management

Room assignments

Facilities management

Vendor relations

Systems administration

Data reporting

Emergency on-call

Education

Master's degree in Higher Education

Master's degree in Business Administration

Tools

StarRez

Job description

The Associate Director of Housing Operations manages the logistical, operational, and facility-based functions of campus housing. This position ensures efficient occupancy management, oversees housing software systems, directs room assignment processes, leads departmental key management, and collaborates closely with Plant Operations and external vendors to maintain safe, functional residential spaces. This role serves in the professional staff on-call emergency response rotation.

• Occupancy Management& Assignments:Direct all room selection, room changes, housing contract administration, exemption requests, and occupancy forecasting.
• Facilities&VendorRelations:Act as the primary liaison to Plant Operations, tracking work orders, damage assessments, and capital improvement projects. Manage relationships with laundry, micro-fridge, and key control vendors.
• SystemsAdministration:Manage the department's housing management software (StarRez), data reporting, departmental key management, and billing processes incoordination with Financial Aid and the Bursar.
• Summer Operations:Oversee summer housing logistics and early arrivals; collaborate with Conferences on summer conference housing operations.
• Embodies values of caring and compassion, justice and integrity, competence and affirmation.
• Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.

Required: Master's degree in Higher Education, Business Administration, or related field; 3—5years of professional experience in housing operations, assignments, or facilities management.

Preferred: Expertise in specialized housing software systems and data analysis.