Head of First-Year Housing Operations

High Point University; High Point (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

High Point University seeks an Assistant Director for Housing Operations - First-Year Students to lead housing assignments and occupancy management for incoming students. You will coordinate review, placement, and reassignment processes while representing Housing & Residence Life at Open House and Orientation events.

You will collaborate with Admissions, Advancement, and campus partners to ensure clear communications and a seamless housing experience for students and families, leveraging StarRez

Qualifications

• Bachelor's Degree required; master's degree preferred.
• Knowledge of StarRez housing software is preferred.
• Customer service experience required.

Responsibilities

• Provides primary oversight of housing operations and processes for incoming first-year students.
• Coordinates and administers first-year housing assignments, including application review, room selection, placement, reassignment, and related processes.
• Serves as a primary representative of Housing & Residence Life at Open House and Orientation events.
• Supports recruitment and enrollment initiatives by communicating the value of the residential experience and responding to housing-related questions from prospective students and families.
• Utilizes StarRez and university databases to maintain accurate student and assignment information.
• Generates reports and provides data-informed recommendations regarding first-year housing operations.
• Serves as a liaison between housing and other campus partners such as Office of Accessibility Resources, Institutional Advancement, Admissions, and Student Accounts.
• Some evening and/or weekend work schedule.
• Performs other duties as assigned by the Director of Housing Operations or Assistant Vice President for Housing & Residence Life.

Skills

Microsoft Office

Customer service

Communication

Organizational skills

Attention to detail

Teamwork

Education

Bachelor's degree

Master's degree preferred

Tools

StarRez housing software

Student information systems

Job description

High Point University seeks an Assistant Director for Housing Operations - First-Year Students to lead housing assignments and occupancy management for incoming students. You will coordinate review, placement, and reassignment processes while representing Housing & Residence Life at Open House and Orientation events.

You will collaborate with Admissions, Advancement, and campus partners to ensure clear communications and a seamless housing experience for students and families, leveraging StarRez