First-Year Housing Operations Lead

High Point University; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

High Point University’s Assistant Director for Housing Operations – First-Year Students provides leadership and oversight for the housing operations and residential experience of incoming first-year students. This position coordinates assignments, supports occupancy management, and administers housing processes with a focus on exceptional service for students, families, and campus partners.

The role acts as a key representative during recruitment, enrollment, and transition activities and

Qualifications

• Education Bachelor's Degree required.
• Master's degree preferred.
• Experience with StarRez housing software preferred.
• Customer service experience required.
• Knowledge of student information systems and housing management systems.
• Ability to develop clear, effective communications.
• Ability to work independently and in a team.
• Ability to handle fast-paced, high-volume environment.

Responsibilities

• Provides primary oversight of housing operations and processes for incoming first-year students.
• Coordinates and administers first-year housing assignments, including application review, room selection, placement, reassignment, and related processes.
• Represents Housing & Residence Life at Open House and Orientation events.
• Supports recruitment and enrollment initiatives by communicating the value of residential experience.
• Utilizes StarRez and university databases to maintain accurate student and assignment information.
• Generates reports and provides data-informed recommendations for first-year housing operations.
• Liaises with campus partners such as Accessibility Services, Admissions, and Student Accounts.
• Some evening and/or weekend work schedule.
• Performs other duties as assigned by leadership.

Skills

Customer service

Communication

Organization

Relationship building

Meeting facilitation

Education

Bachelor's Degree

Master's degree preferred

Tools

StarRez

Microsoft Office Suite

Job description

High Point University’s Assistant Director for Housing Operations – First-Year Students provides leadership and oversight for the housing operations and residential experience of incoming first-year students. This position coordinates assignments, supports occupancy management, and administers housing processes with a focus on exceptional service for students, families, and campus partners.

The role acts as a key representative during recruitment, enrollment, and transition activities and