Impactful Emergency Communications Dispatcher

Regional 911 Intake Solutions; Brookville (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatchers and Telecommunicators to join Laurel, IN operations. This role supports information flow between the public and emergency responders, combining communication, technology, and careful decision-making.

Responsibilities include processing emergency and nonemergency requests, verifying incidents, classifying priorities, operating CAD, telephone, mapping and radio systems, coordinating resources, and maintaining records with

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Accurate typing, active listening, and clear communication are essential.
• Required certifications depend on services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma

Tools

CAD systems

Radio/telephone systems

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatchers and Telecommunicators to join Laurel, IN operations. This role supports information flow between the public and emergency responders, combining communication, technology, and careful decision-making.

Responsibilities include processing emergency and nonemergency requests, verifying incidents, classifying priorities, operating CAD, telephone, mapping and radio systems, coordinating resources, and maintaining records with