Emergency Communications Specialist (Public Safety Dispatcher)

Regional 911 Intake Solutions; New Castle (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions seeks qualified Public Safety Dispatchers to join a fast-paced telecommunicator team in Spiceland, IN. You will take and triage emergency and nonemergency calls, verify locations, and coordinate with responders using CAD, telephone, mapping, and radio systems.

The role requires strong listening, typing accuracy, and the ability to multitask while following established procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Accurate typing and active listening essential.
• Ability to switch between tasks and follow procedures.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather caller information
• Classify and prioritize requests using approved procedures
• Operate CAD, telephone, mapping, and radio systems
• Coordinate response resources within qualifications
• Monitor unit status and communicate incident updates
• Maintain records and follow information-security requirements

Skills

Active listening

Accurate typing

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Telephone systems

Radio systems

Job description

Regional 911 Intake Solutions seeks qualified Public Safety Dispatchers to join a fast-paced telecommunicator team in Spiceland, IN. You will take and triage emergency and nonemergency calls, verify locations, and coordinate with responders using CAD, telephone, mapping, and radio systems.

The role requires strong listening, typing accuracy, and the ability to multitask while following established procedures.