Impactful Eligibility Specialist & Case Manager

Knowledge Services; Washington (IN); On-site; USD 1,875,000 - 2,671,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services, a social services support partner, seeks an Eligibility Specialist in Washington, IN. You will assist Indiana residents with public assistance programs including TANF, SNAP, and Medicaid, processing applications and documents.

The role requires data gathering, policy verification, and careful data entry while maintaining client communications. The position emphasizes accuracy, customer service, and the ability to work as part of a team in a fast-paced environment, with a 37.5

Qualifications

• Bachelor's or Associate degree in Counseling or Social Services preferred; HS diploma or GED required.
• 2 years’ experience in a social service environment, state or local government desired pertaining to employment/training programs.
• Strong written and verbal communication skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Independent worker who is a self-starter that is reliable and dependable.
• Strong customer service background with a professional demeanor.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Skills

Highly organized

Analytical

Strong written and verbal skills

Microsoft Office proficiency

Basic math

Case management

Independent worker

Customer service

Education

Bachelor's or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services, a social services support partner, seeks an Eligibility Specialist in Washington, IN. You will assist Indiana residents with public assistance programs including TANF, SNAP, and Medicaid, processing applications and documents.

The role requires data gathering, policy verification, and careful data entry while maintaining client communications. The position emphasizes accuracy, customer service, and the ability to work as part of a team in a fast-paced environment, with a 37.5