Impactful Eligibility Services Specialist

FALL CREEK FARM & NURSERY; Austin (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Job summary

Texas Health and Human Services Commission (HHSC) seeks a dedicated Eligibility Services Clerk in Austin to support the AES division. The role involves clerical tasks, mail handling, data entry, and customer interactions, contributing to efficient service delivery across social programs.

Ideal candidates will have a high school diploma or GED and customer service experience, with bilingual English/Spanish preferred.

Qualifications

• High School diploma or GED equivalent is required.
• Experience in a professional customer service environment preferred.
• 30 hours of college credit or 1 year of customer service experience preferred.
• Bilingual English/Spanish preferred.
• Experience using a computer for inquiry and data entry preferred.

Responsibilities

• Opens, dates, sorts, or distributes mail.
• Prepares and proofs the correspondence, forms, and other documents.
• Communicates with others to provide, exchange, or verify information.
• Maintains records and logs including filing and purging.
• Batches forms prior to data entry and assembles materials into packets.
• Screens, codes or corrects, and data enters documents.
• Overtime may be required, including weekends.
• Work in a fast-paced environment and meet deadlines.

Skills

Basic computer skills

Active listening

Communication (verbal)

Communication (written)

Deadline-driven

Interpersonal skills

Customer service

Education

High School diploma or GED

Job description

Texas Health and Human Services Commission (HHSC) seeks a dedicated Eligibility Services Clerk in Austin to support the AES division. The role involves clerical tasks, mail handling, data entry, and customer interactions, contributing to efficient service delivery across social programs.

Ideal candidates will have a high school diploma or GED and customer service experience, with bilingual English/Spanish preferred.