Eligibility Services Clerk II - Make a Community Impact

Health & Human Services Comm; Schertz (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Pension

Time off

Career advancement

Job summary

Health & Human Services Comm in Texas seeks an Eligibility Services Clerk to support the AES team. You will process applications, verify documents, and respond to clients while learning policy regulations to ensure accurate determinations.

This full-time role requires attention to detail, ability to work in a fast-paced setting, and a commitment to serving Texans. Telework is not available; multiple locations are possible in the region.

Qualifications

• High School diploma or GED is required.
• Experience in a professional customer service environment preferred.
• Ability to learn and apply policy regulations and procedures.

Responsibilities

• Process mail and open date-stamped applications and documents.
• Review applications for signatures, dates, and required documents.
• Log applications and assign complete ones for processing.
• Respond to client inquiries and assist with completion when needed.
• Maintain records, files, and tracking logs with accuracy.
• Work flexible hours and handle a fast-paced environment.

Skills

Computers & Internet

Active listening

Time management

Policy & procedures

Verbal & written communication

Interpersonal skills

Team collaboration

Education

HS diploma or GED

Job description

Health & Human Services Comm in Texas seeks an Eligibility Services Clerk to support the AES team. You will process applications, verify documents, and respond to clients while learning policy regulations to ensure accurate determinations.

This full-time role requires attention to detail, ability to work in a fast-paced setting, and a commitment to serving Texans. Telework is not available; multiple locations are possible in the region.