Impactful Donor Family Support Counselor

OneLegacy Brand; Azusa (CA); On-site; USD 51,000 - 79,000; Full time

Job summary

OneLegacy in Azusa, CA is seeking a Family Support Specialist I to provide grief support to donor families and coordinate communications between families and recipients. This role requires strong crisis intervention skills and a compassionate, professional approach.

You will staff programs, prepare written materials, and assist with donor remembrance ceremonies, while maintaining accurate records and supporting department initiatives; evenings and weekends may be required.

Qualifications

• Crisis intervention and grief support experience required.
• Strong written and verbal communication skills.
• Knowledge of death, dying and bereavement.
• Ability to work independently.
• Spanish language preferred.

Responsibilities

• Provides telephone support to donor family members and referrals.
• Provides recipient medical updates to donor families.
• Facilitates donor family and recipient correspondence and meetings.
• Maintains donor family records.
• Attends staff meetings and trainings.
• Supports events and programs for donor families.
• Coordinates with the FSS staff for Donor Remembrance Ceremonies.

Skills

Crisis intervention

Bereavement support

Communication skills

Spanish language (preferred)

Multitasking

MS Office

Education

Bachelor’s degree in social work, counseling or related field

Master’s degree preferred

Tools

MS Office Suite

Job description

OneLegacy in Azusa, CA is seeking a Family Support Specialist I to provide grief support to donor families and coordinate communications between families and recipients. This role requires strong crisis intervention skills and a compassionate, professional approach.

You will staff programs, prepare written materials, and assist with donor remembrance ceremonies, while maintaining accurate records and supporting department initiatives; evenings and weekends may be required.