Donor Family Aftercare & Grief Support Coordinator

Paycom - ATS; Bellevue (WA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-term disability

403(b) with employer match

Job summary

LifeCenter Northwest in Bellevue, WA, is seeking a dedicated Bereavement Support professional for its Aftercare program. The role focuses on providing grief resources, coordinating donor-family communications, and supporting donor family events and workshops.

Responsibilities include maintaining donor family follow-ups, collaborating with transplant centers, and ensuring timely, compliant documentation. This position is on-site at our Bellevue HQ.

Qualifications

• Understanding of local/state/federal regulations.
• Crisis intervention and ability to distinguish grief issues from other life issues.
• Multi-tasking with competing priorities and strong problem-solving skills.
• Strong interpersonal skills including diplomacy, confidentiality and collaboration.
• Excellent written and verbal communication, with ability to prepare manuals and presentations.
• Ability to analyze situations and develop solutions.
• Advanced knowledge of Outlook, Word, Excel, MS Project, PowerPoint and similar software.

Responsibilities

• Becomes knowledgeable about organ, eye, and tissue donation and the transplantation field.
• Provides bereavement and grief resources to families.
• Facilitates correspondence between donor families and recipients.
• Participates in planning donor family events and celebrations.
• Helps with planning of special projects for donor families.
• Collaborates with the Director, External Affairs and Aftercare team.
• Adheres to quality standards and regulatory requirements (AOPO, OPTN, CMS).
• Delivers grief support for LifeCenter Northwest donor families.
• Manages donor family follow-up communications via mail, phone, email, and website.
• Coordinates donor family communications with transplant centers and other organizations.
• Organizes monthly Correspondence Workshops for donor families and recipients.
• Requests and manages recipient outcomes from transplant centers for donor families.
• Supports donor family quilt program and inventory management.
• Participates in virtual support groups and in-person gatherings.
• Provides database management support to Aftercare programs.

Job description

LifeCenter Northwest in Bellevue, WA, is seeking a dedicated Bereavement Support professional for its Aftercare program. The role focuses on providing grief resources, coordinating donor-family communications, and supporting donor family events and workshops.

Responsibilities include maintaining donor family follow-ups, collaborating with transplant centers, and ensuring timely, compliant documentation. This position is on-site at our Bellevue HQ.