Customer Service Lead - Inspire & Guide Others

Serenity-Healthcare-1; Austin (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Fulfillment

Career Growth

Competitive Pay

Excellent Benefits

401(k)

Paid Time Off

Job summary

Serenity is seeking a Customer Service Lead to guide individuals through their journey with empathy, clarity, and purpose. You’ll lead a team, model high standards of service, and help clients understand their options.

You’ll train and mentor staff, build strong relationships, and ensure smooth communication across the organization. A background in fast-paced, people-focused roles is a strong plus. This is a mission-driven opportunity with competitive pay and solid benefits.

Qualifications

• 3+ years of full-time customer service experience, ideally in leadership roles.
• Leadership experience or natural ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

3+ years of customer service

Leadership experience or guidance

Excellent communication

Problem solving

Emotional intelligence

Calm under pressure

Education

High School Diploma or GED

Job description

Serenity is seeking a Customer Service Lead to guide individuals through their journey with empathy, clarity, and purpose. You’ll lead a team, model high standards of service, and help clients understand their options.

You’ll train and mentor staff, build strong relationships, and ensure smooth communication across the organization. A background in fast-paced, people-focused roles is a strong plus. This is a mission-driven opportunity with competitive pay and solid benefits.