Customer Experience Coach: Inspire Progress in 1:1 Sessions

Serenity-Healthcare-1; Provo (UT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid time off

Paid training & certification

Growth-focused environment

Job summary

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions aimed at building positive habits, motivation, and progress toward personal goals.

Full-Time on-site role with strong emphasis on customer service, hospitality, and caregiving backgrounds to create welcoming, organized sessions. Includes paid training and certification, plus a comprehensive benefits package.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Punctuality

Job description

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions aimed at building positive habits, motivation, and progress toward personal goals.

Full-Time on-site role with strong emphasis on customer service, hospitality, and caregiving backgrounds to create welcoming, organized sessions. Includes paid training and certification, plus a comprehensive benefits package.