Impactful Consumer Services Coordinator – Hybrid

North LA County Regional Center (NLACRC); California; Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Pre-Tax Flexible Spending Account

Life Insurance

Vision plan

Retirement plan (CalPERS)

Deferred compensation 457 & 403(b)

Public Service Loan Forgiveness

Paid Time Off

Holidays

Job summary

North Los Angeles County Regional Center (NLACRC) seeks a Consumer Services Coordinator to provide information, advocacy, and service arrangements for consumers and families in the San Fernando Valley. You will participate in program plan development, coordinate services, document per NLACRC policies, and advocate for individuals served by community agencies.

The role requires coordinating meetings with individuals, families, and providers, navigating barriers with cultural sensitivity, and

Qualifications

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.

Responsibilities

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Skills

Understanding of family systems

Person-centered planning

Independent and team work

Verbal and written communication

MS Word and MS Outlook

Education

Bachelor’s degree in psychology or related human services

2+ years related experience

Master’s degree may substitute

Tools

None listed

Job description

North Los Angeles County Regional Center (NLACRC) seeks a Consumer Services Coordinator to provide information, advocacy, and service arrangements for consumers and families in the San Fernando Valley. You will participate in program plan development, coordinate services, document per NLACRC policies, and advocate for individuals served by community agencies.

The role requires coordinating meetings with individuals, families, and providers, navigating barriers with cultural sensitivity, and