Senior Consumer Services Lead – Hybrid & Impactful Advocacy

North-Los-Angeles-County-Regional-Center; West Chatsworth (CA); Hybrid; USD 88,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible spending account

Life and disability insurance

Vision plan

Retirement plan

Deferred compensation 457/403(b)

Public Service Loan Forgiveness

Paid time off

Holidays

Hybrid/remote option

Job summary

North Los Angeles County Regional Center (NLACRC) in Chatsworth, CA seeks a Consumer Services Supervisor to oversee information, advocacy, and service arrangement for individuals and families. You will participate in developing and monitoring program plans, identify services, and ensure documentation and reporting compliance.

The ideal candidate holds a relevant degree with leadership experience in a regional center setting, demonstrates strong communication, and can work in community-based

Qualifications

• Bachelor’s Degree in psychology, social work, sociology, or related human services field
• Five years of Regional Center experience
• Master's degree in psychology, social work, sociology, or related human services field
• Two years of related professional/leadership experience
• Master’s Degree in an unrelated field
• Three to five years of related professional/leadership experience
• Three years of professional experience should include service coordination at a Regional Center or related experiences
• Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred.
• A valid CDL and transportation, or acceptable substitute, required for this position.

Responsibilities

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary
• Identify and coordinate services for individuals and their families
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures
• Serve as an advocate for individuals served by community agencies
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required

Skills

Communication skills

Bilingual Spanish

Driver's license

Education

Bachelor’s Degree in psychology/social work/sociology/related field

Master's degree in psychology/social work/sociology/related field

Master’s Degree in an unrelated field

Tools

MS Word

MS Outlook

Job description

North Los Angeles County Regional Center (NLACRC) in Chatsworth, CA seeks a Consumer Services Supervisor to oversee information, advocacy, and service arrangement for individuals and families. You will participate in developing and monitoring program plans, identify services, and ensure documentation and reporting compliance.

The ideal candidate holds a relevant degree with leadership experience in a regional center setting, demonstrates strong communication, and can work in community-based