Impactful Compliance Analyst - Consumer Disputes

CAPPS LLC; Oklahoma City (OK); On-site; USD 52,000 - 78,000; Full time

Job summary

CAPPS LLC in Oklahoma City is seeking a Compliance Analyst to manage consumer disputes and complaints in line with regulatory requirements and internal policies. You will review investigations, draft responses, and monitor trends to strengthen the company’s consumer protection framework.

The role requires strong analytical skills, precise communication, and the ability to prioritize tasks in a fast‑paced environment.

Qualifications

• Strong analytical skills and ability to assess complaints and determine root causes.
• Excellent written and verbal communication for drafting responses and stakeholder updates.
• Detail-oriented with organizational skills to manage multiple files and deadlines.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with laws and regulations.
• Ensure timely and accurate responses to complaints from multiple channels.
• Analyze complaint data to identify trends, root causes, and potential issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees across the Firm.
• Contribute to procedures and training to improve resolution processes.
• Stay informed of regulatory changes and best practices in consumer complaint management.

Skills

Analytical thinking

Written and verbal communication

Detail-oriented

Problem solving

Prioritization & time management

Adaptability to fast-paced environment

Education

High school diploma (or equivalent); degree preferred but not required

Tools

Microsoft Excel

Job description

CAPPS LLC in Oklahoma City is seeking a Compliance Analyst to manage consumer disputes and complaints in line with regulatory requirements and internal policies. You will review investigations, draft responses, and monitor trends to strengthen the company’s consumer protection framework.

The role requires strong analytical skills, precise communication, and the ability to prioritize tasks in a fast‑paced environment.