Impactful Consumer Complaints Compliance Analyst

CAPPS LLC; Denver (CO); On-site; USD 60,000 - 85,000; Full time

Job summary

CAPPS LLC in Denver is seeking a Compliance Analyst to manage consumer disputes and complaints, ensuring timely, accurate responses and adherence to regulatory requirements. You will collaborate with operations, client services, and compliance teams to investigate issues and identify trends.

The role emphasizes strong analytical and communication skills, attention to detail, and the ability to support root-cause analysis, training, and reporting to strengthen the firm’s consumer protection

Qualifications

• Review, investigate, and resolve consumer complaints and disputes in compliance with applicable laws.
• Excellent written and verbal communication with stakeholders.
• Proficient in Microsoft Excel and data analysis.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with applicable laws and regulations.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees throughout the Firm.
• Contribute to the development of procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and industry best practices affecting consumer complaint management.

Skills

Analytical skills

Written communication

Verbal communication

Detail oriented

Time management

Microsoft Excel

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

CAPPS LLC in Denver is seeking a Compliance Analyst to manage consumer disputes and complaints, ensuring timely, accurate responses and adherence to regulatory requirements. You will collaborate with operations, client services, and compliance teams to investigate issues and identify trends.

The role emphasizes strong analytical and communication skills, attention to detail, and the ability to support root-cause analysis, training, and reporting to strengthen the firm’s consumer protection