Impactful Community Mental Health Case Manager

Institute for Community Living Inc.; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive Health Benefits (Medical

Dental and Vision plans

403(b) Retirement Savings Plan with e

Job summary

Institute for Community Living Inc. in New York, NY is seeking a Direct Service professional to support individuals in maintaining independent living in the community.

This role involves home visits, counseling, service coordination, crisis intervention, and advocacy to connect consumers with medical, social, educational, vocational, and financial resources. Most duties are performed with minimal supervision as part of an interdisciplinary team, requiring strong interpersonal skills and

Qualifications

• Education/Experience requirements for the role are listed: degrees or equivalent experience in human services.
• Experience providing direct services to individuals with mental health needs, including counseling, case management, crisis intervention, and service coordination.

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance.
• Help consumers modify behaviors, build insight, and develop coping skills.
• Assess needs, gather medical/psychosocial information, and develop individualized service plans.
• Maintain accurate case records, documentation, assessments, and quarterly reviews.
• Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques.
• Coordinate services with care managers, ICL staff, and external providers.
• Assist consumers in accessing community resources, benefits, and vocational opportunities.
• Perform crisis assessment and intervention; refer to appropriate services.
• Accompany consumers to medical, social service, and government appointments.
• Report incidents and complete incident documentation per policy.
• Conduct safety and cleanliness inspections of consumer residences.
• Plan and facilitate recreational or social activities.
• Participate in meetings, supervision, and required training.
• Advocate for consumer needs within ICL and with external providers.
• Perform other related duties as assigned.

Skills

Counseling

Case management

Crisis intervention

Service coordination

Home visits

Advocacy

Education

Bachelor’s degree in a human services field

Associate’s degree in a human services field

High school diploma/GED

Tools

Valid driver’s license

Job description

Institute for Community Living Inc. in New York, NY is seeking a Direct Service professional to support individuals in maintaining independent living in the community.

This role involves home visits, counseling, service coordination, crisis intervention, and advocacy to connect consumers with medical, social, educational, vocational, and financial resources. Most duties are performed with minimal supervision as part of an interdisciplinary team, requiring strong interpersonal skills and