Community Case Manager: Counseling & Resource Coordination

Institute for Community Living Inc.; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Benefits (Medical, Dental, VIs)

403(b) Retirement Savings Plan

Paid Time Off

Tuition Assistance

Commuter Benefits

Flexible spending plans

Wellness programs

Job summary

Institute for Community Living Inc. is seeking a dedicated professional to support individuals living with serious mental illness and related challenges in community settings.

The role involves home visits, counseling, service coordination, crisis intervention, and advocacy to help clients access medical, social, educational, vocational, and financial resources. Most duties are performed with general supervision.

Qualifications

• Bachelor’s degree in a human services field.
• Two years of experience providing direct services to people with serious mental illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; linking individuals to services.

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance.
• Help consumers modify behaviors, build insight, and develop coping skills.
• Assess needs, gather medical/psychosocial information, and develop individualized service plans.
• Maintain accurate case records, documentation, assessments, and quarterly reviews.
• Provide 1:1 and group counseling using cognitive-behavioral and skills-training techniques.
• Coordinate services with care managers, ICL staff, and external providers.
• Assist consumers in accessing community resources, benefits, and vocational opportunities.
• Perform crisis assessment and intervention; refer to appropriate services.
• Accompany consumers to medical, social service, and government appointments.
• Report incidents and complete incident documentation per policy.
• Conduct safety and cleanliness inspections of consumer residences.
• Plan and facilitate recreational or social activities.
• Participate in meetings, supervision, and required training.
• Advocate for consumer needs within ICL and with external providers.

Skills

Direct service experience

Community-based work

Education

Bachelor’s degree in a human services field

Job description

Institute for Community Living Inc. is seeking a dedicated professional to support individuals living with serious mental illness and related challenges in community settings.

The role involves home visits, counseling, service coordination, crisis intervention, and advocacy to help clients access medical, social, educational, vocational, and financial resources. Most duties are performed with general supervision.