Impactful Collections Specialist — Grow with Purpose

Regional Finance; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Regional Finance in Plano, TX is seeking a Collections Specialist to handle outbound and inbound calls, determine repayment options, and resolve delinquency using various workout techniques. You will use strong interpersonal skills to provide excellent customer service and clear resolutions for delinquent accounts.

We value 2+ years of collections experience, pass pre-employment screening, and can work collaboratively.

Qualifications

• Minimum 2+ years of collections experience.
• Must pass pre-employment screening.
• Bi-lingual preferred.

Responsibilities

• Handle outbound and inbound calls to determine best resolution for delinquency.
• Provide excellent customer service and resolve delinquent accounts.
• Input data and verify information to process electronic payments.
• Provide information about products and services to generate cross-sell/up-sell opportunities.
• Document each customer interaction in the servicing system.
• Perform loan-related mathematical calculations.
• Adhere to scheduling guidelines and regulatory procedures.
• Other duties as assigned.

Skills

Customer service

Problem solving

Verbal communication

Written communication

MS Office

Tools

Database software

Spreadsheet

Job description

Regional Finance in Plano, TX is seeking a Collections Specialist to handle outbound and inbound calls, determine repayment options, and resolve delinquency using various workout techniques. You will use strong interpersonal skills to provide excellent customer service and clear resolutions for delinquent accounts.

We value 2+ years of collections experience, pass pre-employment screening, and can work collaboratively.