Collections Specialist - Make a Real Impact in Finances

Regional Management; Greer (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Regional Management in Greer, SC is seeking a Collections Specialist to handle both inbound and outbound calls, determine best delinquency resolutions, and maintain accurate servicing records. The role emphasizes strong communication, problem solving, and the ability to cross-sell related products.

The ideal candidate has 2+ years in collections, is comfortable with data entry, and can thrive in an office setting.

Qualifications

• 2+ years of collections experience.
• Must pass pre-employment screening.
• Bi-lingual preferred.
• Strong customer service and problem solving skills.
• Excellent verbal and written communication skills.
• Proficient with MS Office and databases.

Responsibilities

• Handle outbound and inbound calls to determine best approach to resolve delinquency.
• Evaluate loan resolution options and recommend solutions.
• Assist borrowers with loan maintenance requests.
• Input data and verify information to process electronic payments.
• Provide information about products and services to generate cross-sell/up-sell opportunities.
• Document each customer interaction in the servicing system.
• Perform loan-related math and follow-up tasks.
• Adhere to scheduling guidelines and operational controls.
• Explain loan payment histories and request corrections when necessary.

Skills

Collections experience

Customer service

Communication skills

Problem solving

MS Office

Tools

Database software

Job description

Regional Management in Greer, SC is seeking a Collections Specialist to handle both inbound and outbound calls, determine best delinquency resolutions, and maintain accurate servicing records. The role emphasizes strong communication, problem solving, and the ability to cross-sell related products.

The ideal candidate has 2+ years in collections, is comfortable with data entry, and can thrive in an office setting.