Collections Specialist: Customer Solutions & Growth

Regional Finance (Regional Management Corp.); Greer (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Regional Finance is seeking a Collections Specialist to manage inbound and outbound calls, determine the best loan resolution, and deliver attentive customer service.

You will document interactions, perform loan-related calculations, and explore cross-sell opportunities while maintaining compliance with policies and regulatory requirements.

Ideal candidates have 2+ years of collections experience and are prepared for pre-employment screening.

Qualifications

• 2+ years of collections experience.
• Must pass pre-employment screening.
• Bi-lingual preferred per the job description.

Responsibilities

• Evaluate loan resolution options and advise customers.
• Respond promptly to servicing questions and concerns.
• Assist borrowers with loan maintenance requests.
• Process electronic payments and verify data.
• Cross-sell/up-sell products and services.
• Document customer interactions in the servicing system.
• Perform loan-related calculations.
• Follow up and research tasks to ensure resolution.
• Adhere to scheduling guidelines for proper phone coverage.
• Ensure compliance with legal and regulatory procedures.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Tools

MS Office

Database software

Job description

Regional Finance is seeking a Collections Specialist to manage inbound and outbound calls, determine the best loan resolution, and deliver attentive customer service.

You will document interactions, perform loan-related calculations, and explore cross-sell opportunities while maintaining compliance with policies and regulatory requirements.

Ideal candidates have 2+ years of collections experience and are prepared for pre-employment screening.