Collections Specialist — Drive Delinquency Resolutions

Mariner Finance; Plano (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Mariner Finance in Plano, Texas is seeking a collections professional to support branch locations by contacting delinquent accounts, negotiating terms, and helping reduce losses while maintaining professional standards.

The role requires a high school diploma and at least one year in collections or with dialer systems; strong communication and Office proficiency are essential for success.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of collections or dialer experience.
• Understanding of consumer finance, bankruptcy, and repossession laws.
• Strong negotiation and problem-solving skills under pressure.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office.
• Ability to handle confidential information.
• Strong organizational and multitasking abilities.

Responsibilities

• Contact delinquent debtors to negotiate terms and resolve accounts.
• Maintain professionalism and call quality.
• Document collection activities in company system.
• Coordinate collections with third-party providers.
• Ensure compliance with applicable laws and company policies.
• Adapt duties to market demand as needed.

Skills

Negotiation

Communication

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Tools

Dialer software

Job description

Mariner Finance in Plano, Texas is seeking a collections professional to support branch locations by contacting delinquent accounts, negotiating terms, and helping reduce losses while maintaining professional standards.

The role requires a high school diploma and at least one year in collections or with dialer systems; strong communication and Office proficiency are essential for success.