Collections Specialist

Regional Finance (Regional Management Corp.); Greer (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Regional Finance is seeking a Collections Specialist to manage inbound and outbound calls, determine the best loan resolution, and deliver attentive customer service.

You will document interactions, perform loan-related calculations, and explore cross-sell opportunities while maintaining compliance with policies and regulatory requirements.

Ideal candidates have 2+ years of collections experience and are prepared for pre-employment screening.

Qualifications

• 2+ years of collections experience.
• Must pass pre-employment screening.
• Bi-lingual preferred per the job description.

Responsibilities

• Evaluate loan resolution options and advise customers.
• Respond promptly to servicing questions and concerns.
• Assist borrowers with loan maintenance requests.
• Process electronic payments and verify data.
• Cross-sell/up-sell products and services.
• Document customer interactions in the servicing system.
• Perform loan-related calculations.
• Follow up and research tasks to ensure resolution.
• Adhere to scheduling guidelines for proper phone coverage.
• Ensure compliance with legal and regulatory procedures.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Tools

MS Office

Database software

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.

We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.

If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

Job Purpose

The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.

Duties And Responsibilities

• Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.
• Responsible for prompt and accurate response to customer's servicing questions and concerns.
• Assist borrowers with other loan maintenance requests.
• Input data and verify information to process electronic payments.
• Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.
• Properly document each customer interaction in the servicing system.
• Perform loan-related mathematical equations.
• Perform follow-up and research tasks to ensure problem resolution.
• Adhere to specific scheduling guidelines to ensure proper phone coverage.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
• Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
• Perform follow-up and research tasks to ensure resolution.
• Other duties as assigned

Minimum Qualifications

• 2+ years of collections experience
• Must pass pre-employment screening

Preferred Qualifications

• 5+ years of collections experience
• Bi-lingual

Critical Competencies

• Proficient in using MS Office and database software
• Strong customer service and problem solving skills
• Excellent verbal and written communication skills
• Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software
• Communication skills necessary to effectively identify process gaps and improvements to Management

Working Conditions

This position works in an office environment.

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.