Collections Specialist - Delinquent Accounts & Negotiations

Premier Finance LLC; Springville (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Premier Finance LLC is seeking a Collections Specialist to manage delinquent accounts through outbound and inbound calls, negotiate feasible payment plans, and maintain accurate notes in the system. You will operate within FDCPA and TCPA rules and handle sensitive financial conversations with professionalism.

The role is hourly and requires steady, queue-driven work ethic with experience in collections and familiarity with loan servicing or CRM tools.

Qualifications

• 1-2+ years of collections experience, preferably in the alarm/home security industry or consumer finance.
• Familiarity with FDCPA and TCPA rules.
• Comfortable with high call volume and repeated contact attempts.
• Solid Excel and 10-key skills; able to work in a loan servicing or CRM system.
• Clear phone presence — professional on calls.

Responsibilities

• Make outbound calls and handle inbound contact on past-due accounts across all delinquency stages
• Negotiate payment arrangements, promises to pay, and settlements within approved guidelines
• Skip-trace and re-contact accounts where phone numbers or addresses have gone stale
• Take payments, post them accurately, and update account notes and customer information after every contact
• Identify accounts that need escalation — repossession, charge-off, legal referral, or hardship review — and route them appropriately
• Follow FDCPA, TCPA, and state collection requirements on every call; no shortcuts
• Answer customer questions about balances, contract terms, payoffs, and payment history clearly and accurately
• Keep your queue moving and stay productive without needing to be prompted

Skills

Phone communication

Negotiation

Self-directed work style

Attention to detail

Tools

Excel

CRM system

10-key

Job description

Premier Finance LLC is seeking a Collections Specialist to manage delinquent accounts through outbound and inbound calls, negotiate feasible payment plans, and maintain accurate notes in the system. You will operate within FDCPA and TCPA rules and handle sensitive financial conversations with professionalism.

The role is hourly and requires steady, queue-driven work ethic with experience in collections and familiarity with loan servicing or CRM tools.