Impactful Collections Specialist for Growth & Solutions

Regional Management; Plano (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Regional Finance in Plano, TX is seeking aCollections Specialist to manage inbound and outbound calls and resolve delinquent accounts using a variety of workout techniques. You will document interactions and support customers with loan maintenance and payment processing.

The ideal candidate has 2+ years in collections, strong communication skills, and proficiency with MS Office and CRM tools; bilingual applicants are preferred. This is an on-site role in a collaborative office environment.

Qualifications

• 2+ years of collections experience.
• 5+ years of collections experience preferred.
• Excellent verbal and written communication skills.
• Proficient working knowledge of MS Office and database software.

Responsibilities

• Compare and evaluate possible loan resolution solutions and advise customers on the best options.
• Respond promptly and accurately to customer servicing questions and concerns.
• Input data and verify information to process electronic payments.
• Document each customer interaction in the servicing system and perform follow-up tasks to ensure resolution.

Skills

MS Office

Customer service

Communication

Problem solving

Tools

CRM software

Excel

Job description

Regional Finance in Plano, TX is seeking aCollections Specialist to manage inbound and outbound calls and resolve delinquent accounts using a variety of workout techniques. You will document interactions and support customers with loan maintenance and payment processing.

The ideal candidate has 2+ years in collections, strong communication skills, and proficiency with MS Office and CRM tools; bilingual applicants are preferred. This is an on-site role in a collaborative office environment.