Collections Specialist

Graham Personnel Services; High Point (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Graham Personnel Services seeks a motivated Collections Specialist to manage a diverse AR portfolio, drive timely payments, and resolve account issues. You will engage with clients by phone, email, and written communication to secure payment plans and optimize cash flow.

The role emphasizes proactive problem-solving, accuracy, and relationship-building with customers and internal teams. Prior collections or AR experience is highly valued, with opportunities to mentor junior staff.

Qualifications

• Experience in collections, accounts receivable, or credit.
• Strong verbal and written communication skills with the ability to interact with customers at all levels.
• Excellent organizational skills and the ability to prioritize multiple accounts and deadlines.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to work independently, exercise good judgment, and own assigned accounts.
• Proficiency with Microsoft Office and navigating multiple systems.

Responsibilities

• Manage a portfolio of outstanding accounts and drive timely collections.
• Contact past-due customers by phone, email, and written correspondence to secure payment and arrange payments.
• Research and resolve complex delinquent accounts and discrepancies.
• Build and maintain professional relationships with customers while delivering high-quality service.
• Review aging reports to identify delinquent accounts and prioritize collection efforts.
• Analyze customer activity to determine effective collection and risk-mitigation strategies.
• Maintain detailed documentation of collection activity, communications, and payment arrangements.
• Handle a high-volume workload with accuracy, organization, and follow-through.
• Prepare reports on collection activity and account status for management.
• Collaborate with internal departments to resolve issues quickly.
• Assist with mentoring and training junior team members.

Skills

Collections experience

Accounts receivable

Communication skills

Organizational skills

Analytical thinking

Problem-solving

Microsoft Office

Job description

Our client is seeking a motivated, detail-oriented, and proactive Collections Specialist to join our team. This is an excellent opportunity for an experienced collections or accounts receivable professional who enjoys problem-solving, building strong customer relationships, and taking ownership of their portfolio.

In this role, you will manage a diverse portfolio of client accounts, drive timely payment resolution, investigate account discrepancies, and develop effective collection strategies. You'll work closely with customers and internal teams to resolve issues while helping minimize credit risk and maintain healthy accounts receivable.

What You'll Do

• Manage a portfolio of outstanding accounts and proactively drive timely collections.
• Contact past-due customers by phone, email, and written correspondence to secure payment and establish appropriate payment arrangements.
• Research and resolve complex delinquent accounts, discrepancies, and account-related issues.
• Build and maintain professional, productive relationships with customers while providing a high level of service.
• Review aging reports to identify delinquent accounts, prioritize collection efforts, and determine when escalation is appropriate.
• Analyze customer account activity and use sound judgment to determine effective collection and risk-mitigation strategies.
• Maintain accurate and detailed documentation of collection activity, customer communications, account updates, and payment arrangements.
• Manage a high-volume workload while maintaining accuracy, organization, and consistent follow-through.
• Prepare collection activity, account status, and other reports for management.
• Partner with internal departments to research and resolve customer account issues quickly and effectively.
• Assist with mentoring and training junior team members as needed.
• Maintain professionalism and urgency when handling sensitive or challenging customer situations.

What We're Looking For

• Previous experience in collections, accounts receivable, credit, or a related field.
• Strong verbal and written communication skills with the ability to communicate effectively with customers at all levels.
• Excellent organizational skills and the ability to prioritize multiple accounts and competing deadlines.
• Strong analytical and problem-solving abilities with exceptional attention to detail.
• Ability to work independently, exercise sound judgment, and take ownership of assigned accounts.
• Comfortable working in a fast-paced environment while managing a high volume of activity.
• Proficiency with Microsoft Office and the ability to efficiently navigate multiple systems and applications.
• A professional, customer-focused approach combined with strong persistence and follow-up skills.

Preferred Qualifications

• Experience with commercial or B2B collections.
• Experience working with complex customer accounts and resolving difficult payment issues.
• Demonstrated ability to balance effective collection practices with strong customer relationship management.

Why This Opportunity?

This role is ideal for a collections professional who wants more than simply making collection calls. You'll have the opportunity to analyze accounts, solve problems, influence payment outcomes, build customer relationships, and play an important role in protecting the financial health of the organization.