Collections Specialist — Commission & Growth Opportunities

Above Lending; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Generous PTO and paid holidays

Parental leave

401(k) matching

Job summary

Above Lending is seeking a Collections Agent to join our growing team in the United States. You will review delinquent accounts, contact clients, negotiate repayment plans, and document all interactions in our CRM with accuracy and empathy.

The role requires at least 2 years in consumer collections, strong knowledge of financial products and regulations, and excellent communication skills. You will collaborate cross-functionally and uphold compliance and confidentiality.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred.
• Minimum of 2 years experience in consumer collections
• Strong understanding of financial products, services, and regulations.
• Excellent verbal and written communication skills.
• Ability to negotiate and resolve conflicts effectively.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• High level of integrity and commitment to maintaining client confidentiality.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Review and analyze delinquent accounts to determine the best course of action for resolution.
• Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals.
• Negotiate repayment plans with clients in a professional and empathetic manner.
• Document all interactions and agreements with clients in the company’s system accurately and promptly.
• Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques.
• Monitor accounts to ensure compliance with agreed-upon payment plans.
• Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues.
• Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution.
• Provide excellent customer service and support to clients throughout the resolution process.
• Identify and elevate unresolved issues to the Operations Manager when necessary.
• Participate in team meetings and training sessions to stay informed about industry trends and updates.

Skills

Communication

Negotiation

Analytical thinking

Teamwork

Problem-solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in related field

Tools

Microsoft Office Suite

CRM software

Job description

Above Lending is seeking a Collections Agent to join our growing team in the United States. You will review delinquent accounts, contact clients, negotiate repayment plans, and document all interactions in our CRM with accuracy and empathy.

The role requires at least 2 years in consumer collections, strong knowledge of financial products and regulations, and excellent communication skills. You will collaborate cross-functionally and uphold compliance and confidentiality.