Impactful Bilingual Collections Specialist

Regional Management; Plano (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Regional Management is seeking a Collections Specialist to manage outbound and inbound calls aimed at resolving delinquency through a variety of workout methods. The role emphasizes strong customer service and accurate documentation of each customer interaction.

The position requires 2+ years of collections experience, proficiency with MS Office, and solid communication skills both verbal and written. Bilingual English/Spanish is preferred, with a stable office-based work environment.

Qualifications

• 2+ years of collections experience.
• Bilingual - English/Spanish preferred.
• 5+ years of collections experience preferred (per qualifications).

Responsibilities

• Handle outbound and inbound calls to resolve delinquency.
• Provide information about products and services to generate revenue.
• Document each interaction in the servicing system.
• Assist borrowers with loan maintenance requests.
• Explain loan payment histories and perform basic calculations.

Skills

MS Office

Customer service

Problem solving

Verbal communication

Written communication

Database software

Tools

Word processing

Spreadsheet

Email

Business applications

Job description

Regional Management is seeking a Collections Specialist to manage outbound and inbound calls aimed at resolving delinquency through a variety of workout methods. The role emphasizes strong customer service and accurate documentation of each customer interaction.

The position requires 2+ years of collections experience, proficiency with MS Office, and solid communication skills both verbal and written. Bilingual English/Spanish is preferred, with a stable office-based work environment.