Collections Specialist

CFS; Elburn (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

CFS is seeking a Collections Specialist to own a portfolio of high-risk commercial accounts and apply analytical strategies to improve recoveries beyond basic collections. You will manage delinquent accounts (200+ days past due), perform skip tracing, and make 30–50 outbound calls daily to negotiate payments, escalating to legal or repossession when needed.

Ideal candidates have collections or high-volume service experience, strong negotiation and problem-solving skills, and the ability to work

Qualifications

• Experience in collections or high-volume customer service.
• Ability to handle difficult conversations and negotiate effectively.
• Strong problem-solving skills and ability to work independently.
• Experience managing a high-volume workload.

Responsibilities

• Manage and resolve a portfolio of delinquent commercial accounts
• Make 30–50 outbound calls daily to secure payments and negotiate terms
• Escalate accounts to legal or repossession when necessary
• Perform research and skip tracing to locate customers
• Document all account activity and prioritize based on risk and exposure

Skills

Collections experience

Negotiation

High-volume service

Independent worker

Tools

Skip tracing

Job description

Take ownership of complex, high-risk accounts where your collections strategy and problem-solving skills truly make an impact. This is a great opportunity to move beyond basic collections into a more analytical, decision-driven role.

Why This Opportunity Stands Out

• Work on high-impact, late-stage commercial accounts (200+ days past due)
• Opportunity to take full ownership of a defined portfolio (~100 accounts)
• Develop advanced negotiation and resolution strategies beyond standard collections
• Exposure to legal escalation and repossession processes
• Fast-paced, results-driven environment with measurable impact
• Supportive, laid-back team culture with strong collaboration
• Chance to build expertise in risk prioritization and account strategy
• Potential for long-term or permanent placement

Key Responsibilities For The Collections Specialist

• Manage and resolve a portfolio of delinquent commercial accounts
• Make 30–50 outbound calls daily to secure payments and negotiate terms
• Escalate accounts to legal or repossession when necessary
• Perform research and skip tracing to locate customers
• Document all account activity and prioritize based on risk and exposure

Qualifications For The Collections Specialist

• Experience in collections or high-volume customer service
• Ability to handle difficult conversations and negotiate effectively
• Strong problem-solving skills and ability to work independently
• Experience managing a high-volume workload

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